PBX system is a short form for the word Private Branch Exchange. It is normally a private telephone network which is used in a company. Using a PBX system allows people to communicate. They are able to exchange information with the people inside the organization and also with the people on the outside world. They do so using the different communication channels that include the voice over IP, the ISDN or the analog.
This PBX system allows one to have more phones, than the physical phone lines. There are free calls for the members of an organization. ACD call queues, transfers, the voice mails are some of the unique designs available.
This systems can be available in virtual solutions, or hosted. One Can also find them in in-house solutions which can be used in one’s own hardware. PBX systems are normally very flexible than the proprietary systems. The flexibility is due to the usage of interfaces and open standards. There are phones nowadays that are made of hardware that is not expensive and also that can be replaced by a closed system.
When one switches to a PBX system there are many benefits that one enjoys. All the calls in one organization are directed to one number, thus bringing these advantages of centralization of all the calls thus acting as a receptionist. It means that one should not give out a lot of numbers in an advertisement. A number can just be given out instead of using a lot of numbers.
There is automation in a PBX. Therefore there is no need for a receptionist in an organization. It automatically directs the call to a specific person.
A PBX system also is available in a PBX system. It normally has so many features that are not possible while just using a standard phone. meanwhile if you are invited to a meeting and you were waiting for a specific call. If the phone rings several times and it is not answered the PBX system allows the phone to be directed to another phone that you can answer at where you are.
There is a variable access of calls in the company thus there is minimal interruption in the company. This PBX system makes it possible to have the different extensions in the different access points. There is storage of the different outgoing and incoming calls made into the organization while using the PBX system.